Field Staff Specialists (trained interviewers) with lived experience offer the opportunity for people to share their voice through surveys, interviews and focus groups. Each survey or focus group concentrates on at least some of the following categories: quality of life, perception of service delivery, satisfaction with services and supports, community integration, access, choice, dreams of the future, participation in developing goals/plans, resiliency, recovery, relationships, what’s working well and recommendations for improvements.
Voice and Vision has three teams who conduct the Advocacy Services:
Bucks County IM4Q (Independent Monitoring for Quality) interviews individuals who receive services from the Developmental Disability system and their family members.
The CFST and IM4Q emphasize the following principles in all their activities:
- every person has value and has the right to be heard and listened to
- every person can achieve a life of meaning and purpose
- every person brings strengths that they use to live out their dreams and face challenges in their life
- good treatment and support begins with identifying a person’s strengths and vision of the future. For the system, discovering what works can improve services and supports more than focusing on what doesn’t work
- Person & Family
- people know best what works for themselves and/or their family member
- health and wellness is best achieved when all the areas of a person’s life is supported (mind, body, spirit, soul)
A change that was made in one individual's life after a monitoring visit from the IM4Q:
Bob wanted a paying job, specifically with plants or at a gardening center. The IM4Q encouraged Bob's Supports Coordinator and team to complete a community-based work assessment and focus on a job incorporating his interests. As a result, Bob was able to obtain a job working at a farm where he weeds, waters, and trims flower beds. He is loving the job and was quickly moved from 2 days a week to 3!