Master Difficult Conversations: Part 2
Two weeks ago, we talked about mastering difficult conversations. To summarize, we said the ability to navigate difficult conversations starts with you. You must become aware of your reactions, be accountable for your own actions/words, and stick to your goal for the conversation. These help to ensure a favorable outcome. (If you missed it, we recommend you go back and read it before continuing).
So now that you are better prepared for the conversation, how do you handle interactions with others...