Community Reports

Voice and Vision Community Reports are summaries of the data collected from each survey. The Reports show the trends and recommendations from the Voice of the people who were interviewed for that survey.   Recommendations are made to offer a Vision of what is needed when communities, funders, advocates, individuals, family members, and other stakeholders meet to address issues faced by persons with mental health challenges and substance use disorders.


2018-2019 ACT Survey

The purpose of this project was to explore the experiences of ACT participants regarding (1) their contact with the ACT team,  (2) any safety concerns, (3) concerns with physical and mental health, (4) medication issues, and (5) overall outcomes and satisfaction.  This study was requested by Bucks County Departments of Mental Health/Developmental Programs and Behavioral Health to assist ACT providers with State licensing requirements.


2018-2019 Children’s Site-Based Crisis

The purpose of this project was to gather feedback regarding the experience of parents/guardians whose child received services at one of three Crisis Centers in Bucks County to measure the effectiveness of those services in several specific areas.  To assist in analysis of the data, survey questions measuring these specific areas are categorized into the following general themes: (1) providing timely services to resolve the crisis situation, (2) engaging youth and their families in basic crisis planning, and (3) connecting the child/youth and their family to supportive resources in the community to improve their ability to manage future crisis situations.


2018-2019 Adult Recovery

The purpose of this project was to explore the experiences of HealthChoices members in regards to the key issues of recovery, outcomes, access, service delivery, and overall satisfaction (ROADS) and to track progress toward change over time as a result of Behavioral Health initiatives.


2018-2019 Drug & Alcohol Family Engagement Report

Focusing on the growing addiction epidemic in Bucks County, Voice and Vision was commissioned to conduct surveys starting with youth and young adults in 2015, then family members, agency staff, and other interested stakeholders. Youth respondents said they need their family (or other sober support) to be a part of their treatment and recovery.  This report summarizes the results, common themes, and recommendations about what families need to support their family member’s recovery and how the behavioral health system can help families to meet these needs.


2014-2018 Data Trends Family Involvement Mental Health and Drug & Alcohol

This summary report provides five years of data from individuals and families in Bucks County through various surveys. This data can be used as a catalyst for conversations about family involvement in treatment and recovery.


2017-18 Adult Recovery

The purpose of this project was to explore the experiences of HealthChoices members in regards to the key issues of recovery, outcomes, access, service delivery, and overall satisfaction (ROADS) and to track progress toward change over time as a result of Behavioral Health initiatives.


ROSC Random Sample 2017

Voice & Vision, Inc. interviewed 72 individuals who used outpatient mental health services in the previous 12 months. The purpose of this survey was to gather data from Community Care Behavioral Health Organization members about the extent to which their outpatient mental health services (Psych Rehab, Peer Support, Therapy, Case Management, and Medication Management) have embodied ROSC (Recovery Oriented System of Care) principles.


Decade to Doorways (D2D)

This Community Report is a summary of the results gathered from the voice of people who have experienced homelessness in Chester County and those who serve them.


2016 Discharge Management Report

In 2016, Voice & Vision, Inc. interviewed 119 individuals by phone and at five provider sites regarding their last inpatient experience. The purpose was to gather data about why aftercare appointments are/are not kept and what interventions might increase aftercare follow-through to help people continue in recovery.


2016-17 Children’s Resiliency

The purpose of this project was to explore the experiences of parents/guardians  in regards to the key issues of resiliency, outcomes, access, service delivery, and overall satisfaction and to track progress toward change over time as a result of Behavioral Health initiatives.


2015 Drug & Alcohol Community Report

Voice & Vision, Inc. interviewed 74 youth and young adults (ages 14-26) to hear their first-hand experience regarding their drug and alcohol use and treatment in order to better understand the types of support they need to achieve and maintain their recovery. 


Utilization Project Talking Points

The purpose of this project was to gather data on why some mental health and drug and alcohol services were being used less by people on medical assistance who are Black/African American than people who are White/Caucasian on medical assistance.  This data led to Phase 2, which focused on gathering data from ministers and faith-based leaders.  Together Phase 1 and Phase 2 data were the inspiration for the Chester County Outreach and Education Initiative.


Interagency Team Meeting

The purpose of this project was to interview parents of children with complex needs and the professionals who serve them to gather feedback regarding their experience with Interagency Team Meetings (ITMs).