Successes and Accomplishments

Conducted an extensive search and a thorough onboarding process that led to a successful transition to Voice and Vision’s new Executive Director: Dr. Peter J. McLallen.

The first chapter, “Advocating for and Supporting Your Family Member, from our 2015 book, Help and Hope: From Families Who Have Walked the Walk, was updated in content and resources and made available for free on our website.

The Untold Valor: Veterans Recovery In Action Podcast, featuring stories of courage, recovery, perseverance, and strength, became available on our website and all major podcast platforms.  

Celebrating 25 years of serving individuals and families!

Began to operationalize our new strategic plan with a focus on four major areas: Programs (people we serve), Human Resources (people we employ and volunteers), Fundraising (people who partner with us), and Marketing (people learn about our unique programs and help to spread the word).

Published our second Help and Hope Book: Substance Use- The Growing Need to Know. The book is in hard copy and downloadable on the website.

Held our first virtual conference called “Get Up Off Of That Thing” focused on the health and wellness of people who are Black and/or African American.

Hired a Veteran Coordinator to expand CompeerCORPS throughout all of Delaware County.

The Family Advocacy Center became a part of Voice and Vision and was renamed “Family Advocates” in 2021.

Celebrated the 10^thAnniversary of College Plus with funders, partners, friends, and alumni at the Bucks County Community College.

Developed and implemented the multi-year Behavioral Health Outreach and Education Initiative in Chester County serving faith-based communities.

Conducted a survey with 44 family members of people who had received treatment for drug and alcohol use in Bucks County to understand, from the perspective of families, what they need to support the person in treatment and how treatment providers can aid in meeting these needs. The results and recommendations were relayed through a Community Report. View the 2017 DA Community Report. 

Awarded the contract to provide Member/Family Satisfaction Team Services in Delaware County.

Completed production and began public distribution of Help and Hope–a book written by families for families that educates and supports families through major challenges with their children.

Conducted a survey with 74 youth and young adults in Bucks County to assist families and communities in addressing the challenge of alcohol and drug use, particularly opiate use, and effective treatment for youth and young adults.  The results and recommendations were relayed through a Community Report View the 2015 DA Community Report.

Completed an Asset Mapping Project in Chester County looking at their Recovery Oriented System of Care (ROSC).

Expanded into Delaware County through acquiring the oversight of Compeer of Suburban Philadelphia.

Developed and implemented an innovative, one of a kind, person-centered planning model called Hope and New Directions^® also known as H.A.N.D.^®

Enhanced the Peer Companionship Initiative by beginning to serve veterans: veterans supporting veterans.

Expanded Consumer Family Satisfaction Team Services by forming a team and opening an office to serve Chester County.

Implemented Regional InReach at Norristown State Hospital teaching principles of recovery and resiliency to patients and staff through personal stories and interactive dialogue.

Developed Youth Connections, which was modeled after the Family Outreach Initiative.

Started Family Outreach – now called Family Connections: the first family initiative in Bucks County that interfaces with all child-serving systems in Bucks County.

Created signal reports from our data gathered through our CFST.  Trained 36 other CFSTs, many of whom are now using this format.

The CFST conducted an in-depth evaluation of a program for Bucks County Behavioral Health System, which was used to make critical decisions for planning and continued development/funding of the program.

BC-CST, Inc. changed its name to Voice and Vision, Inc. and changed its mission, vision and organizational identity to include peer support/mentoring services and training in addition to the advocacy/evaluation services.

College Plus was created to help people with mental illness or co-occurring disorders take college courses and obtain college degrees with support from peer mentors.

Partnered with Pennsylvania Recovery Organization-Achieving Community Together (PRO-ACT) to gather information about recovery from people diagnosed with mental illnesses, addictions or both (co-occurring disorders).

First in the state to develop and implement a survey that looked at satisfaction, recovery, and resiliency that could be used with people (any age) from multiple systems.

Added a Family Satisfaction Team (FST) to the CST, which created the Consumer Family Satisfaction Team (CFST).

The IM4Q team developed “Break the Sound Barrier,” which is a model to gather important information from and about people who are nonverbal.

The CST became incorporated as a non-profit 501(C)3 organization named BC-CST, Inc. (Bucks County-Creating Satisfaction Together).

One of the founders of the CST statewide coalition: Consumer – Satisfaction Teams of Pennsylvania (C-STAP).

The Consumer Satisfaction Team (CST) started in Bucks County under the auspices of Milestones Community Healthcare, Inc.